Fri., Nov. 7, 2025
9:00am – 12:00pm (3 CE hrs / Lecture)
Room 101-C
Speaker: Denise Williams-Jones, RDA
This course is supported, in part, by an educational grant from Practice By Numbers.
Recommended for: Office Staff
Leaders amongst leaders. What does it take to make this happen? Learn successful tips and strategies to use daily to encourage a strong collaboration between the front and back office. Elevate effective communication skills for an improved daily environment and real connection with the team.
Course Objectives:
- Learn to unify fellow team members through proven techniques and skills
- Foster an enhanced working environment within the office
- Create a “Team Centered” culture
Denise Williams-Jones, RDA, is a Consultant, Speaker, Author, Humanitarian, and Founder of Next Level to Success. Her previous roles included chair-side assistant, inventory and supply manager, team trainer, scheduling coordinator, financial coordinator, marketing liaison, community outreach, and front office lead.
Denise consulted for the ADA as part of the Dental Team Hub Advisory Group for Practice Management, is an Align speaker for North America, SCN member, served as their ambassador for one year, and won the Spotlight on Speaking competition in 2020. She has designed CE courses for the ADA and AAOMS.
The University at Buffalo School of Dental Medicine, Office of Alumni Relations and Professional Engagement designates this activity for 3 continuing education credits.
