Thurs., Nov. 7, 2024
8:30am – 11:30am (3 CE hrs)
Room 101-A
Speaker: Colleen Huff, FAADOM
This course is sponsored, in part, by an educational grant from CareCredit
Recommended for: Everyone
Many dental practices think that dental insurance is something that only the administrative team needs to understand. I am here to tell you that that thought process is wrong. Dental insurance follows the patient throughout their journey through your dental practice. With proper training dental insurances can be both a benefit for your patient and profitable for your dental practice.
In this seminar you will be introduced to a new way of looking at dental insurance. Your team will learn how each one of them plays a part in that journey. Proper training of your team will equal profits for your practice tomorrow. Don’t let the insurance eat away at your profits and your team’s happiness.
Learning Objectives:
- How each team member interacts with the dental insurance.
- The importance of the first phone call.
- Proper verbiage when communicating with the patient regarding their expectations of their dental coverage and what it will pay for.
- Why the clinical team needs to understand insurance limitations and how it will improve your collections.
- Systems to have in place for accurate treatment planning.
- How to utilize technology for effective collections.
Bring your team and learn the best practices to get paid for the work you have done. Properly handling your insurance from start to finish will make for both happy patients and a fiscally sound dental practice. Dental insurance assists the patient in paying for treatment. Have your team learn the best practices that will allow for maximum reimbursement for your patient and cut down on billing the patient after the insurance pays.
Colleen Huff, FAADOM has been in the dental field for over 25 years. Her dental career began as a customer service representative for Metlife Dental in Utica, NY. From there, a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen honed her office skills for about 7 years before taking on the world of management in 2001. Colleen has been an independent consultant for numerous offices throughout the country. She has helped to grow a practice from the ground up, as well as re-organize established practices. Colleen is the founder/president of the Buffalo/WNY Chapter of AADOM – (D.E.N.T.A.L. Study Group) and an active member of AADOM along with being one of their first Ambassadors. Colleen achieved her fellowship with AADOM in 2015. With a strong belief in the value of networking and the sharing of knowledge she continues to grow her chapter by bringing the top dental practice management consultants to the Buffalo area.
Colleen began her speaking career in 2015 when she presented at the Buffalo/Niagara Dental Convention. Her seminar on the Affordable Care Act is the first of its kind in the country. Since that time, she has expanded to webinars and can be found around the country presenting her seminars to AADOM Chapters as well as national conventions. Colleen is a published author in the Observer from AADOM.
In 2017 she became part of the Madow Brothers Audio series which was distributed nationally. She is very proud to have been named one of the TOP 25 Women in Dentistry, 2017 by Dental Products Reports. In 2018 Colleen began working with Front Office Rocks as their Insurance Guru and now has an Insurance Mastery course available online.
Ms. Huff (or an immediate family member) has a significant relationship with the following commercial organizations whose products she will refer to in her presentation: CareCredit.
