Thurs., Nov. 4, 2021
1:30pm-4:30pm (3 CE hrs)
Speaker: Colleen Huff, FAADOM
Recommended for: Office Managers
Many offices struggle in getting “Butts in the Seat!” This course gives you systems and verbiage for smooth financial discussions. Learn how to handle the most common pitfalls encountered in getting a patient to commit to treatment. Turn the “Why Not” into “Let’s schedule that.” A review of breakdown information to gather before-hand to be confident in treatment planning without preauthorization will be discussed.
How we communicate is as important as What we communicate. You will learn both communication and problem-solving skills to make for smooth financial discussions. Using Magic! Find your office’s magic that will increase profits. Implement public speaking skills that will help everyone in your office.
- Financial arrangements – Best Practices to get the work on your schedule
- Verbiage to get you beyond the “Why Not”
- Accurate estimates without preauthorization
- How to Communicate effectively – learning through Magic
- Public speaking skills
Colleen Huff, FAADOM has been in the dental field for over 24 years. For over 16 years, she has managed multi-location offices as well as specialty practices. Colleen lectures nationally on Dental Insurances with a one of a kind course on the ACA. She is still a practicing manager. Colleen was named in Dental Products Reports “Top 25 Women in Dentistry 2017”. She also works consulting with offices around the country. She most recently was interviewed by Richard Madow for their audio series. Colleen earned her FAADOM in 2015. She is an active AADOM member and is President and founder of the Buffalo/WNY AADOM Chapter. Colleen is also a member of NADP (National Association of Dental Plans).
Ms. Huff is not associated with, employed by, nor consults for, any manufacturer, supplier, or retailer of dental instruments or materials.