Thur., Nov. 3, 2022
8:45 am-11:45 am (3 CE hrs)
Speaker: Laura Nelson, BS, MS, FAADOM
This course is supported, in part, by educational grants from CareCredit and Plan Forward.
Recommended for: Everyone
The schedule in a dental office impacts everyone – the clinical team, the front office team and even your patients. Understanding how to create and maintain a productive schedule is key to better teamwork, happier patients and a less stressful environment. This scheduling presentation will help you discover new and innovative ways to be proactive rather than reactive to your schedule and help impact your daily routine in a positive and productive way and contribute to the ultimate customer service experience for your patients.
- Design a productive schedule that impacts the team
- Solve the issues with no shows & cancellations that impact the schedule
- Formulate scheduling policies that impact & benefit your patients and your team
- Produce a schedule that impacts & creates an exceptional patient experience
Laura Nelson, BS, MS, FAADOM, is the founder of Front Office Rocks, the leader in on-demand training for dental practices. Laura witnessed first-hand that continual training was missing in the dental practice and built Front Office Rocks to be a 24/7 virtual resource for dental practices and offers training for the entire team.
Laura has authored hundreds of articles for leading dental publications and has published two books to help dentists discover their purpose and become true leaders of their practice, Step Away from the Drill and Hiring Without Hesitation: A How-To for Small Business Success. Laura is an international speaker, a member of many dental and national speaker associations and was recognized as one of Dental Product Report’s Top 25 Women in Dentistry.
As a best-selling author and the leading authority on web-based dental office training, Laura will share with us her best-known methods for achieving the ultimate level of customer service in your practice.
Ms. Nelson (or an immediate family member), has a significant relationship with the following commercial organizations whose products she will refer to in her presentation: Care Credit and Dental Whale.